FORM SURVEY KEPUASAN PELANGGAN
CUSTOMER SATISFACTION SURVEY FORM
                   
  Customer name              
  Address              
  Phone              
  Fax              
  Contact person              
  E-mail              
                   
  Berilah tanda (x) sesuai penilaian dan tingkat kepuasan Anda              
  Put a (x) according to the assessment that indicates your satisfaction level              
      Sangat tidak puas Tidak puas Netral Puas Sangat puas    
      Very dissatisfied Not satisfied Neutral Satisfied Very satisfied    
1. Tingkat pelayanan marketing representative kami?    
  The level of service our marketing representative?              
                 
2. Apakah produk yang ditawarkan oleh marketing kami sudah sesuai dengan keinginan anda?    
  Are the products offered by our marketing are suitable to your needs?              
                 
3. Tingkat harga yang diberikan oleh PT. Pelita Enamelware Industry    
  The price level is given by PT. Pelita Enamelware Industry              
                 
4. Kesesuaian lead time dengan delivery schedule    
  Conformity with the delivery lead time schedule              
                 
5. Kemudahan menghubungi bagian terkait di PT. Pelita Enamelware Industry    
  Ease of contact with the relevant sections at PT. Pelita Enamelware Industry              
                 
6. Tingkat kualitas barang/ jasa dari PT. Pelita Enamelware Industry    
  Rate the quality of goods / services from PT. Pelita Enamelware Industry              
                 
7. Tingkat pelayanan after sales kami    
  The level of service our after sales service              
                 
8. Penilaian Keseluruhan    
  Overall Assessment              
                   
  Saran Anda:              
  Your suggestions: